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My Oatly product is faulty! How do I file a complaint?

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  • Hi there

    We bought a chilled Oatkey whole milk product 2 weeks ago from Sainsbury's in London. The carton has not been opened as yet but the pack has swollen up full of gas. We have been buying this product for around 4 months and this is the first time it has happened. Could you advise what we should do?
    J shah
  • Hi there,

    Thank you for your message.

    I am sorry to hear this. Could you please let me know the best before date and time stated on the carton and where you purchased the carton from. I would like to forward this to our quality department.

    To say sorry I would love to send you a voucher to replace the current carton so please let me know your postal address and I will get this sorted for you.

    All the best,
    Stephanie

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